Encounter: Case of Peter

You follow up with Peter a month into his job…

He says, “I’m starting to feel frustrated about my job. I was told that I could work afternoons but five times now my hours have been switched to the morning because of staffing problems. My supervisor keeps telling me the shifts are only temporary but my hours have been changed again for next week. I actually approached her to reiterate what we talked about when I was hired and she yelled at me saying if I could not be flexible then this would be a problem. One of my coworkers told me this happens all the time; in fact he said some employees have quit because of the constant switching around. This is really hard for me because I am so drowsy in the morning. I don’t want to get in trouble or quit but I’m getting stressed out and I don’t need that.”

What is the discrepancy?

How is the organization responding to Peter?