Webinar: Serving Consumers from a Multicultural Perspective


  • Date:
    Wednesday: February 17, 2010
  • Time:
    1:00 p.m - 3:00 p.m. (Eastern Time)
    12:00 p.m. - 2:00 p.m. (Central Time)
  • Duration:
    2.0 hours



This webinar will focus on the use of cultural competence training as a strategy to enhance the skills of individuals and organizations that are serving a growing population of individuals with disabilities from diverse cultural backgrounds. A lack of awareness about cultural differences can make it difficult for both providers and consumers to achieve the best, most appropriate rehabilitation outcomes. Despite of our similarities, fundamental differences among people arise from nationality, ethnicity, and culture, as well as from family background and contextual disparities. These differences affect beliefs, practices, and behaviors on the part of both consumers and providers, and also influence the expectations that consumers and providers have of each other.

We will introduce a conceptual framework developed to conduct cultural competence trainings by staff at the University of Illinois at Chicago (UIC) Center on Capacity Building for Minorities with Disabilities Research (CCBMDR). The training is aimed at building cultural competence skills and critical awareness about the personal biases and factors that impact cultural diversity. The model components include critical awareness, skills development and organizational support for change. Empirical validation of the conceptual framework suggests that individual behaviors are closely related to organizational support for improving the quality of services to diverse consumers with disabilities.

Materials & Resources

Audio Recording


PowerPoint Presentation